Support Center

We offer a variety of methods for you to contact Blue Dotted Support with any inquiries you may have. Please review the following methods of contacting support, and then choose which one is best for you. It is important to note that our staff handles all support requests as a priority, no matter the method or the time of day.

Option 1: Contact Form (General Inquiries)

If you are not yet a customer of Blue Dotted, or are having trouble logging into our billing area, please use our general contact form to submit your request. This will be sent to all staff, and addressed according to your inquiry.

You may find our contact form located here:

Option 2: Access our Support Center

You may create a support ticket by logging into My Account and viewing options under the 'Support' navigation menu. Alternatively, you may send an email directly to and a ticket will be created for you. Once submitted, you will receive a Ticket ID & Ticket URL to track progress and manage your support inquiry.

Please note that support tickets are now maintained in your billing area, if you do not remember your password you should utilize the Forgot Password option.

IMPORTANT - As always, all support tickets are responded to promptly. Please only utilize the 'Emergency' ticket notification for critical matters.
Option 3: Staff Email

You may contact any of our support departments directly via email, and a support ticket will automatically be created for you.

  Sales & Pre-Sales -
  Billing Support -
  Technical Support -
  Virtual Private Servers -
  Dedicated Servers -
  Network Abuse -

Option 4: Phone

Phone support is primarily reserved for sales, training, and consultation purposes. All technical inquiries are more efficiently handled via our helpdesk where we may log and track all aspects of your support request.
Should you need to give us a ring - office hours are 9am - 5pm EST Monday - Friday.
Phone: 508.434.5884